At Pulse Multispeciality Hospital, Pimpri-Chinchwad (PCMC), Pune, we value clarity, transparency, and trust. These Terms & Conditions govern your use of our website, online appointment system, and digital services.
1. Acceptance of Terms
By visiting our website, booking an appointment online, or making payments through Razorpay, you confirm that you have read, understood, and agreed to these Terms & Conditions.
If you do not agree with any part of these terms, you are advised not to use our website or digital services.
2. Website Usage
The information available on our website is intended for general information and awareness only.
- We strive to keep all content, including doctor details, services, and facilities, accurate and updated.
- We do not guarantee that the information is complete, error-free, or up to date at all times.
- Any reliance you place on information from the website is strictly at your own risk.
- Unauthorized use of this website, including but not limited to attempts to hack, damage, copy, reproduce, or misuse content or functionality, is strictly prohibited and may result in legal action.
3. Online Appointment Booking
Our online appointment system allows patients to schedule consultations with doctors and specialists at Pulse Multispeciality Hospital, PCMC.
- Appointments booked online are subject to doctor availability and hospital schedules.
- In rare cases, appointments may be rescheduled due to medical emergencies, doctor unavailability, or operational reasons.
- You are responsible for providing accurate personal and medical information at the time of booking.
- The hospital reserves the right to cancel or reschedule appointments and will make reasonable efforts to inform you in advance through the contact details provided.
4. Payments via Razorpay
For your convenience, we offer secure online payment options through Razorpay and associated payment modes.
- Payments made via Razorpay are generally non-refundable, except in cases of duplicate transactions or cancellations initiated by the hospital.
- Any refund, where applicable, will be processed after internal verification and may take a reasonable processing time as per banking and payment gateway norms.
- Razorpay’s own Terms & Conditions and privacy policies apply in addition to these Terms. We are not responsible for downtime, technical failures, security breaches, or issues arising at the payment gateway’s end.
- You must ensure correct entry of payment details. The hospital is not liable for failed, incomplete, or misdirected transactions due to user error.
5. Patient Responsibilities
As a patient or user of our services, you agree to:
- Provide truthful, accurate, and complete personal and medical information to doctors and hospital staff.
- Disclose your full medical history, including ongoing medications, allergies, and past treatments, to ensure safe care.
- Follow treatment plans, prescriptions, and instructions given by registered healthcare professionals.
- Respect hospital staff, doctors, nurses, and fellow patients at all times.
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Not misuse or abuse the hospital’s online platforms, including:
- Posting or sending spam or promotional content,
- Using offensive, abusive, or threatening language,
- Engaging in fraud, impersonation, or misleading activities.
6. Medical Disclaimers
Content shared on our website, including health articles, blogs, videos, and social media posts, is meant for educational and awareness purposes only.
- This information should not be treated as a substitute for professional medical consultation, diagnosis, or treatment.
- You should always consult a qualified doctor at Pulse Multispeciality Hospital before making any health decisions.
- Do not delay seeking medical advice because of something you have read or seen on our website or digital channels.
7. Third-Party Services
Our website or communication channels may include links or references to third-party services, such as:
- Laboratories and diagnostic centers,
- Pharmacies or medicine delivery platforms,
- External healthcare content or resources,
- Payment gateways and fintech platforms like Razorpay.
These third-party sites and services are not controlled by us. We do not endorse or guarantee their content, accuracy, availability, pricing, or policies. Your use of such third-party services is at your sole discretion and risk.
8. Content Ownership
All content on this website is the intellectual property of Pulse Multispeciality Hospital, PCMC Pune, unless otherwise stated.
- This includes text, images, graphics, videos, icons, infographics, blogs, and logos.
- Unauthorized copying, reproduction, modification, republication, distribution, or commercial use of any content in any form is strictly prohibited without prior written consent from the hospital management.
- You may share links to our pages for informational purposes, provided they are not misrepresented, altered, or used in a misleading context.
9. Governing Law & Jurisdiction
These Terms & Conditions are governed by the laws of India.
- Any disputes, claims, or legal matters arising from the use of our website or services shall be subject to the exclusive jurisdiction of the courts of Pune, Maharashtra.
- By using our services, you consent to this jurisdiction and legal framework.
10. Updates to Terms & Conditions
Pulse Multispeciality Hospital reserves the right to update, modify, or revise these Terms & Conditions at any time, without prior individual notice.
- Any changes will be reflected on this page with a revised effective date.
- It is your responsibility to review this page periodically to stay informed about the current terms applicable to your use of our website and services.
If you have questions or concerns regarding these Terms & Conditions, you may contact us using the details provided on our Contact Us page.