This Privacy Policy explains how we collect, use, share, and safeguard your data when you visit our hospital, use our website, or access our services.
1. Information We Collect
We may collect the following types of personal data when you interact with us:
- Personal Identification Data: Name, age, gender, address, contact number, email ID, Aadhaar or other identity proofs.
- Health Information: Medical history, prescriptions, diagnostic reports, lab results, treatment details.
- Financial Information: Payment details, insurance claims, billing records.
- Technical Data: IP address, browser type, cookies, and usage patterns when you visit our website.
- Emergency Contact Information: Details of family members or guardians provided for medical or emergency purposes.
2. Purpose of Data Collection
We use your data only for lawful and necessary purposes, including:
- Providing medical consultation, diagnosis, and treatment.
- Processing appointments, admissions, billing, and insurance claims.
- Maintaining accurate medical records for continuity of care.
- Improving hospital services, facilities, and digital platforms.
- Complying with legal, regulatory, and reporting requirements.
- Sending appointment reminders, health updates, or service notifications (with your consent where required).
3. Data Sharing and Disclosure
We do not sell or misuse your personal data. Your information may be shared only under the following circumstances:
- With Doctors and Healthcare Staff: For diagnosis, treatment, and patient care.
- With Insurance Companies / TPAs: For claim processing and reimbursement.
- With Labs and Diagnostic Centers: To provide prescribed tests and medical reports.
- With Regulators or Law Authorities: When required under applicable laws.
- With Technology Service Providers: For secure data hosting, digital medical records, and communication services.
All third-party partners are bound by strict confidentiality and data protection agreements.
4. Data Storage and Retention
- Your data is stored securely in hospital records and encrypted digital systems.
- Medical records are retained as per legal and medical guidelines, after which they are securely deleted or anonymized.
- Access to your data is strictly restricted to authorized personnel only.
5. Use of Cookies and Website Data
When you access our website:
- Cookies may be used to improve browsing experience, load pages faster, and analyze website performance.
- You can manage or disable cookies through your browser settings.
- No sensitive personal data is collected through cookies.
6. Patient Rights under DPDPA 2023
As per the Digital Personal Data Protection Act, 2023, you have the following rights:
- Right to Access: You may request copies of your personal and medical data.
- Right to Correction: You may update or correct inaccurate information.
- Right to Erasure: You may request deletion of your data, subject to medical and legal record-keeping requirements.
- Right to Consent Withdrawal: You may withdraw consent for non-essential communications.
- Right to Grievance Redressal: You can raise concerns about misuse of your data.
7. Security Measures
We adopt strong physical, electronic, and administrative safeguards to protect your data, including:
- Encrypted electronic health record (EHR) systems.
- Role-based access controls for hospital staff.
- Regular security audits and compliance checks.
- Secure data backup and disaster recovery protocols.
8. Children’s Data
We give special protection to children’s personal and health information:
- Data of patients below 18 years is collected only with parental or guardian consent.
- Such data is not used for any marketing or non-medical purposes.
9. Grievance Redressal
If you have any questions, concerns, or complaints about our Privacy Policy or data usage, you may contact our Data Protection Officer (DPO):
Grievance Officer / DPO
Pulse Multispeciality Hospital
S.No. 66/1, Tathawade, Chowk, Aundh - Ravet BRTS Rd,
PCMC, Pune, Maharashtra 411033
Email: pulseicutpa@gmail.com
Phone: +91 88053 31414
Working Hours: Monday to Saturday, 10:00 AM – 6:00 PM
We will acknowledge your complaint within 7 working days and aim to resolve it within 30 working days as per DPDPA guidelines.
10. Policy Updates
This Privacy Policy may be updated from time to time to reflect changes in legal requirements or hospital practices. The latest version will always be available on our website and at the hospital reception.